Shipping Policy

                                                              Shipping Policy

1. Order Processing & Dispatch

After payment confirmation, we need 5–8 business days for production and order preparation before shipment. Business days exclude weekends and public holidays. Once your order is dispatched, we will send you a shipping confirmation email including tracking information, where available.

2. Estimated Delivery Time

Estimated transit time after dispatch to EU destinations: 15–30 calendar days. All delivery times are estimates and not guaranteed. Delays may happen due to customs inspections, carrier disruptions, peak seasonal demand, public holidays or other events beyond our reasonable control.

3. Shipping Destinations

We ship to EU member states. If you are ordering from outside the EU, please contact us at [email protected] in advance to verify shipping availability, customs duties and any additional local fees.

4. Shipping Charges

Shipping fees will be clearly displayed at checkout before you complete your order. Any applicable import duties, taxes or local administrative charges for your destination country shall be borne by the customer.

5. Lost or Damaged Packages

If your parcel is lost or arrives damaged, please contact us at [email protected] within 7 calendar days after the expected delivery date and provide photos and tracking details. We will open an investigation with the carrier. Depending on the result, we may arrange reshipment or refund subject to our Returns & Refunds Policy.

6. Delivery Address

Please double-check that your delivery address is complete and correct when placing your order. We are not liable for failed deliveries caused by incorrect or incomplete addresses, or unclaimed parcels. In such circumstances, the return shipping cost will be at the customer’s expense.

7. Contact Information